Legal and other information
Discover Fusion Fibre Group's legal policies, terms and conditions, codes of practice, and anything else you might need.
Accessibility and Vulnerable Customers Policy
Anti-Slavery Policy
DCMS Gigabit Scheme
How to make a complaint
Privacy Policy
Technical definitions
Cookie Policy
Acceptable Use Policy
Your Rights to Cancel
Residential Code (Ofcom)
Business Code (Ofcom)
Information on Speeds
FFG Owned Networks Customer Terms and Conditions (First edition)- For customers before 17/03/2025
FFG Owned Networks Customer Terms and Conditions (Second edition)- For customers before 17/03/2025
Customer Terms and Conditions - Partner Network - For customers before 17/03/2025