So... What is One Touch Switch?

Switching broadband providers in the UK has traditionally been a bit of a headache—long wait times, unexpected fees, and the risk of service downtime. But that’s where One Touch Switch (OTS) comes in.

This new industry-wide initiative allows UK consumers to switch broadband providers seamlessly, without the need to contact their old provider.

How Does One Touch Switch Work?

With One Touch Switch, you simply:


  1. Pick a new broadband provider—no need to contact your current one.
  2. Your new provider handles everything, including notifying your old provider.
  3. Switch completed within one working day (in most cases).


It’s a hassle-free, no-delay process designed to make broadband switching as easy as changing your mobile network.

Why is One Touch Switch Important?


  • No Awkward Retention Calls – You don’t have to argue with your old provider to leave.
  • Faster Transfers – The switch happens quickly, meaning less downtime.
  • More Consumer Choice – Easier switching = better competition = better deals for consumers.


Who Can Use One Touch Switch?


  • Home broadband users in the UK
  • Anyone switching between providers on different networks (e.g., Openreach to CityFibre)
  • People looking for faster speeds, better pricing, or improved customer service


When Will One Touch Switch Be Available?


The UK telecom industry is rolling out One Touch Switch to make broadband switching simpler and more accessible. Regulations are in place, and providers are expected to fully implement the system in 2025.

Final Thoughts: Is One Touch Switch a Game-Changer?

Absolutely. Broadband switching has been a frustrating experience for too long. With One Touch Switch, customers finally have a process that’s as quick and seamless as switching mobile networks.

If you’re considering upgrading to full fibre broadband, now’s the perfect time to check your options and get ready for a smoother switch in the future.

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